FAQ

[Check-in time] 15:00–21:00
[How to enter] When you arrive, take the key from the key box at the property and let yourself in.
※We will send you the key box code by email or by message via your booking site by the day before your stay.

Standard check-in is 15:00 and check-out is 10:00 (may vary by property).

Standard check-in time is 15:00–21:00. If you will arrive after 21:00, it will be an after-hours arrival, so please be sure to contact the property in advance.

[Early check-in]
Available: 13:00–15:00 (※no entry before 13:00)
Additional fee: ¥2,000 (tax included)
Requests: by 16:00 the day before · please consult us in advance (not guaranteed)
※Not available from December 15 to March 31. ※We may have to decline during peak periods or depending on the day's cleaning schedule.
▶ Apply online here

[Check-out time] By 10:00
When it's time to leave, check-out takes just these 2 steps.
1. Lock the front door
2. Return the key to the key box
※Before you leave, please check the rooms for any belongings left behind.

[Late check-out]
Extension: until 12:00 at the latest (normally 10:00)
Additional fee: ¥2,000 (tax included)
Requests: by 16:00 the day before · please consult us in advance (not guaranteed)
※Not available from December 15 to March 31. ※We may have to decline during peak periods or depending on the day's bookings and cleaning schedule.
▶ Apply online here

Yes. We provide bath towels and face towels for the number of guests booked. If the number of guests changes, please let us know in advance so we can prepare.
An extra towel set (bath towel & face towel, 1 each) is available for ¥330 (tax included). Just ask our on-site staff.

[Towels]
Face towel / bath towel / bath mat
[Bathroom]
Shampoo / conditioner / body wash / facial cleanser
[Washbasin area]
Hair dryer / hair iron / hairbrush / toothbrush & toothpaste / razor
[Skin care]
Toner / moisturizer / makeup remover / leave-in hair treatment
[Rooms]
Slippers
[Not provided]
Loungewear/pajamas / charger rental
※Towels are provided for the number of guests booked. ※Please bring your own loungewear and chargers.

Each property has a kitchen with basic cooking utensils. Cooking oil, soy sauce, salt and pepper are provided at every property, so feel free to use them. See each property page for details.

Wi-Fi is available at all properties.

You can book via "Check availability" on each property page.
For more details, see How to Book .

Yes. Our official site offers a best rate guarantee, with prices about 10% lower than on other booking sites.
If you find a lower price on another booking site, please send us a screenshot of that page or similar via our contact form . Once we have checked it, we will offer you that price.

Vouchers cannot be used on the online booking screen. Check the "voucher code" on the back of your voucher, then use the inquiry form to tell us your preferred property and dates. We will check availability and reply to let you know whether the booking is possible.
■ Eligible properties: MYOKO GreenBell No. 2 / Forest & Stars AKAKURA CABIN No. 1 and No. 2 (each a whole-house rental; dogs welcome)
■ What the voucher covers: accommodation charges (depending on the voucher, free or discounted . Applies to the number of nights stated on the voucher = 1 night (2 days) or 2 nights (3 days) / up to 6 guests)
■ Charged separately: the dog fee and additional cleaning fee (¥20,000 for 1 stay), options such as BBQ and tent sauna, and any nights beyond the number stated on the voucher
※Not valid from December 20 to March 30, during Golden Week, Obon, Silver Week or other peak periods. ※1 code is valid for 1 use only.
▶ How to use your voucher code (details here)

The booking system (Beds24) may be displayed in English. The fields are, from top to bottom: name (first name, then last name), email address and phone number. For common issues and how to solve them, see How to Book , under "Having trouble with the booking screen?"
If you still can't proceed, send us your preferred property, dates and number of guests via the contact form , and we will guide you through the booking.

Yes. The procedure depends on the site you booked through.
[If you booked via our official site] If your booking confirmation email (sent from Beds24) includes a cancellation link, you can cancel yourself using that link. If you can't find the link, or for date changes or cancellations during a period when fees apply, please contact us via the inquiry form with your booking number. We will take care of it and let you know once it is done.
[If you booked through another booking site] Please make the changes yourself from your account page on the site where you booked.
※Depending on the timing, a cancellation fee may apply under our cancellation policy. ※If you have already prepaid, we will process your refund in accordance with the cancellation policy.

[Cancellation policy (bookings via our official site)]
■ Green season [4/1–12/14]
・7–4 days before: 30% of the accommodation fee
・3 days before to the day of stay, or no-show: 100% of the accommodation fee
■ Winter season [12/15–3/31]
・120–91 days before: 10% of the accommodation fee
・90–61 days before: 20% of the accommodation fee
・60–31 days before: 40% of the accommodation fee
・30–15 days before: 60% of the accommodation fee
・14 days before to the day of stay, or no-show: 100% of the accommodation fee
※If you booked somewhere other than our official site, a different cancellation policy may apply. Please be sure to check the policy shown on that booking site. ※For bookings made more than 1 year in advance, we may be unable to provide the stay due to operational or other reasons. In that case, we will contact you promptly and issue a full refund.

To keep things smooth, we ask for prepayment (credit cards and other methods accepted). After you book, we will send you a payment link — please complete payment within 3–5 days.
※Cash payment on the day of your stay is not accepted. ※PayPay is not accepted. ※Cancellations after your booking is confirmed are subject to cancellation fees under the policy above. Thank you for your understanding.

If the number of guests changes, please let us know as early as possible so we can prepare. We will provide towels and other items according to the number of guests.

Smoking is prohibited throughout all indoor areas (including e-cigarettes). Please smoke only at the designated spot outside the entrance with an ashtray.
※If smoking indoors is detected, a cleaning and deodorizing fee of ¥50,000 will be charged.

Quiet hours are from 20:00 to 7:00 the next morning. Please wrap up BBQs, fireworks and other outdoor activities by around 20:00.
※The surrounding area is a quiet holiday-home and hot-spring district. Please be considerate of guests staying nearby.

Only small fireworks such as handheld sparklers are allowed, until 20:00.
・To prevent fires, always have a bucket of water ready (an empty can or similar is fine)
・After use, soak fireworks thoroughly in water, make sure they are completely extinguished, and gather them in a place where they won't be in the way (the same applies to unused or unlit fireworks)
※Please refrain from firecrackers, bottle rockets, aerial fireworks and any other fireworks that are loud or may disturb others.

Our properties are room only (no meals), so we do not provide or arrange meals. Please cook for yourself in the kitchen at each property or visit local restaurants.
※Local restaurants can get busy, so we recommend booking ahead. In winter, food trucks also line up around "Akakura Ginza".

Out of consideration for our neighbors, please keep voices and noise down and spend a quiet time between 20:00 and 7:00 the next morning.

Available on request in advance. After booking, please let us know via our inquiry form .

[Sending luggage ahead]
We can hold luggage sent ahead before check-in (1 item: ¥1,000, tax incl.). Please be sure to contact us in advance and write "your name, stay date and property name" on the shipping label.
[Luggage storage after check-out]
We can store luggage until 21:00 on the day for ¥1,000 per item (tax included; advance reservation required).
※We cannot store cash, valuables or fragile items. For details, please contact us via the contact form .

Yes, it is available. Advance booking is required — please apply by 16:00 the day before.
[BBQ facilities]
■ Price: ¥5,500 (tax incl.) per session / for 1 group of 5–6 guests (includes 1 box of charcoal, grill grate, tongs, fire starter and charcoal tongs)
■ Extra charcoal: 1 box ¥2,000 (tax incl.). 1 box of charcoal burns for roughly 2 hours, but this varies with the weather and how you manage the fire, so please treat it as a guide only
■ Equipment: outdoor wooden deck or parking area / BBQ grill (charcoal) / table & chairs / charcoal, fire starter, tongs, charcoal tongs, work gloves and garbage bags provided
■ Booking period: April 1 – October 31 (closed for winter from November 1 to March 31)
■ For multi-night stays: the price covers 1 use. If you use it on consecutive days, you will be charged for each day
■ Hours: You can start any time after check-in. Please finish by around 20:00 (quiet hours are 20:00–7:00 the next morning)
※Book by 16:00 the day before; cancellations are accepted until the end of the day before. Same-day requests cannot be accepted. ※MYOKO GreenBell 1 and 4 have a wooden deck and the other properties have a tarp, so you can use it even in the rain. ※Please bring your own food, paper plates, etc. (oil, soy sauce, salt and pepper are provided). ※We will take care of cleaning after use. ※Put used charcoal in the charcoal extinguisher pot (please place the pot on the grass).
▶ Book online here

For safety and fire-prevention reasons, bringing any equipment that uses fire — BBQ grills, fire pits, charcoal, gas burners, etc. — is not permitted at any property. If you would like to have a BBQ, please use the property's designated BBQ set (paid; advance reservation required).
If you would like to enjoy a campfire, a fire pit (solo size) is available to rent for ¥5,000 (tax incl.). Just ask the on-site staff.

[Permanent sauna (no booking required)]
Forest & Stars AKAKURA SAUNA／MYOKO GreenBell 2／MYOKO GreenBell 3
Firewood for the sauna: ¥2,000 (tax incl.). Please ask the on-site staff when you want to use it, and pay on site.
[Tent sauna (advance booking and prepayment required)]
Eligible properties: Forest & Stars AKAKURA VILLA / CABIN / LODGE / MYOKO GreenBell 1 / MYOKO GreenBell 4 / Myoko Home
Price: ¥6,000 per session (tax included), up to 4 guests, firewood included
Booking: by 16:00 the day before (same-day bookings are not accepted)
Available: mid-March to late November
※As this is an outdoor facility, it may be unavailable depending on weather or safety conditions. For safety reasons, it cannot be used during the snowfall season or while there is snow on the ground (MYOKO GreenBell 1 and 4, which have a wooden deck, can be booked year-round).
▶ Book online here

We keep lost items for up to 1 week. If we do not hear from you within that period, we regret that they will be disposed of. If you contact us within 1 week, we will send them to the address you specify, cash on delivery (shipping paid by you), so please get in touch as soon as possible.

We welcome Dogs only (sorry, no cats or other animals). Dogs are allowed at designated properties only — use the "dogs welcome (dogs only)" filter in the property list to find them.
See all properties where dogs are welcome (dogs only)

※We welcome Dogs only . ※ No entry into bedrooms .
[Pet fees (per dog, per night)]
・Small dogs (under 10 kg): ¥5,000
・Medium dogs (10 kg to under 25 kg): ¥7,000
・Large dogs (25 kg and over): ¥10,000
[Max. dogs in 1 room] Small dogs: up to 3 / Large dogs: up to 2 (Myoko Home: small dogs under 10kg only, max. 2)
When bringing a dog, an additional cleaning fee of ¥20,000 (per stay) applies.
[Required before your stay] By 3 days before your stay, please submit your dog's rabies vaccination certificate (or the receipt for the vaccination tag fee) and combination vaccine certificate (or antibody test certificate), and sign the consent form.
※Certificates are valid only if at least 1 week has passed since vaccination and less than 1 year has passed since the vaccination date. ※If the required documents are not submitted or are incomplete, we cannot accommodate you. This will be treated as a same-day cancellation and no refund will be given. ※The garden at MYOKO GreenBell is not a dog run; there is a shared dog run separate from the accommodation. The garden is not fully escape-proof, so please keep your dog on a leash.

The nearest station is Myoko-Kogen Station.
▼ Access from Tokyo: Take the Hokuriku Shinkansen from Tokyo Station to Nagano Station (about 1 hr 20 min), then change to the Shinano Railway (Kita-Shinano Line) for Myoko-Kogen Station (about 45 min). The total journey takes about 2 hr 30 min – 3 hours.
▼ From Myoko-Kogen Station to each property: about 20 minutes by local bus (Myoko City Community Bus, Akakura Line) or about 10 minutes by taxi.

The nearest IC is Myoko-Kogen IC on the Joshin-etsu Expressway.
1. From Tokyo (e.g. Nerima IC), take the Kan-etsu Expressway
2. At Fujioka JCT, switch to the Joshin-etsu Expressway (toward Nagano)
3. Exit at Myoko-Kogen IC and drive about 10 minutes on local roads (e.g. Prefectural Route 39)
Approximate travel time: about 3 hr 30 min – 4 hr (without traffic)

Each property has free parking. Parking is by reservation, so please let us know once you know how many cars you will bring.
※The number of spaces varies by property, and may differ between the green season (4/1–12/14) and the winter season (12/15–3/31).

Check availability / reserve parking

[Winter parking (around December 15 – March 31; dates vary with snow conditions)]
Due to snow clearing, only some properties have on-site parking in winter.
■ Properties with on-site parking
Forest & Stars AKAKURA LODGE／Forest & Stars AKAKURA SAUNA／Forest & Stars AKAKURA CABIN 1〜4（ max. 1 car per CABIN ）
■ All other properties
Please park at a nearby paid parking lot, and we will take you to the property by shuttle bus.
※Parking is limited at all properties, so please carpool wherever possible. ※Shuttle times and meeting points will be sent to you individually before your stay.

[Requirement] A vehicle with studless (winter) tires and 4WD (four-wheel drive) is required. If you rent a car, be sure to choose a 4WD vehicle.
・2WD vehicles (front- or rear-wheel drive) cannot be used, even if they are SUVs or large vehicles. On snowy slopes, what matters is not ground clearance but whether the vehicle has four-wheel drive.
・2WD vehicles fitted with tire chains are also not permitted. Chains help you get moving, but they are not enough to climb all the way up steep slopes or to stop safely going downhill.
The roads around the neighborhood where our properties are located are steep, and in winter there are frequent accidents from vehicles skidding or slipping into roadside gutters. To date, every guest who has come in a 2WD (two-wheel-drive) vehicle has ended up getting stuck in the snow. ▲ 2WD vs. 4WD on a snowy slope. The drive system directly determines whether you can make it up or not (Source: Burns Garages LTD)

We recommend renting near Joetsumyoko Station or Nagano Station.
In winter (late November to around March), be sure to choose a car with 4WD and studless (winter) tires .
※In peak season, rental cars start to book up about 3 months in advance. Late December to March is especially busy, so we recommend booking early. Please check availability and vehicle types directly with each rental car company.

As of July 2026, we do not offer a shuttle service from the station.

・Akakura Onsen Ski Resort: approx. 3–5 min by car
・Akakura Kanko Resort Ski Area: approx. 5–10 min by car
・Ikenotaira Onsen Alpen Blick Ski Resort: approx. 10–15 min by car
・Myoko Suginohara Ski Resort: approx. 20–30 min by car
※These are estimates under good road conditions. In winter, snow, ice and traffic can make journeys take much longer. Walking is not recommended if you are carrying ski gear or when there is snow on the ground. Please travel by car or taxi and allow plenty of time.

We're sorry, but we are unable to arrange taxis on behalf of guests. For travel to and from the station on your first and last days, please book a taxi yourself.
※From around December to March is peak season, and taxis are very hard to book. Same-day arrangements may not be possible, so be sure to book in advance.

We regret to inform you that our pizza service ended in June 2026.